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Improving Public Sector Performance in the 21st Century

Curriculum

  • 5 Sections
  • 15 Lessons
  • 5 Days
Expand all sectionsCollapse all sections
  • Module 1: Rethinking Public Sector Performance.
    3
    • 1.1
      Understanding the evolving role of the state in the 21st century.
    • 1.2
      Principles of high-performing governments.
    • 1.3
      Challenges and opportunities in service delivery reform.
  • Module 2: Strategic Planning & Results-Based Management.
    3
    • 2.1
      Setting performance goals aligned with public mandates.
    • 2.2
      Designing KPIs and results frameworks.
    • 2.3
      Monitoring, evaluation, and learning (MEL) systems.
  • Module 3: Digital Governance & Innovation
    3
    • 3.1
      Leveraging digital tools for transparency and efficiency.
    • 3.2
      Data-driven policy design and citizen feedback mechanisms.
    • 3.3
      Case studies in e-governance and digital inclusion.
  • Module 4: Organisational Reform & Change Leadership.
    3
    • 4.1
      Building agile public institutions and cross-sector collaboration.
    • 4.2
      Leadership styles in bureaucratic and decentralised settings.
    • 4.3
      Managing resistance and institutional inertia.
  • Module 5: Accountability, Ethics & Public Trust.
    3
    • 5.1
      Strengthening institutional accountability and integrity.
    • 5.2
      Anti-corruption frameworks and ethical governance.
    • 5.3
      Engaging citizens through open government initiatives.
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